status.healthchecks.io used to set an “ajs_anonymous_id” tracking cookie. I’m happy to report that it does not do that anymore since September 22, 2020. In this post, I’ll share the process I went through to get the tracking cookie removed.
For powering status.healthchecks.io, I am using a third-party hosted status page provider, Statuspage.io, by Atlassian. I initially set it up in May 2020 and wrote about it on this blog. After the setup, while poking around, I discovered my fancy new status page sets a tracking cookie. It does not ask for the user’s consent, and it does not obey the “DNT” header – when you visit the page, you get a tracking cookie.
I believe this cookie was only used for innocuous purposes (tracking the number of unique page visitors), but it still invades site visitors’ privacy and violates GDPR requirements. On May 7, I submitted a support ticket asking to remove the tracking cookie and got a reply with a bottom line: “We can’t avoid setting these cookies.” After asking again, I got back a non-commital “I will forward this to our product team and development team,” and that was that.
I had already invested a significant amount of time setting up automation and custom metrics for the status page. And, aside from the cookie issue, I was generally happy with the product. Before switching providers over this one issue, I wanted to take a crack at fixing it. It was unlikely Atlassian would spend any engineering resources just because a single $29/mo customer had complaints. So I needed to bump up the priority of the issue. I searched around for other Statuspage.io customers and started contacting them. My email template went through several iterations until I got to a version that felt transparent and not manipulative:
Subject: Cookies on status.somedomain.com
when I visit status.somedomain.com I see it stores the following cookies in my browser:
These are Atlassian’s tracking cookies. They are not essential, and so under GDPR they require the user’s explicit opt-in before they can be sent to the browser.
I am an Atlassian Statuspage customer myself, and my service’s status page has the exact same problem. I’ve contacted Atlassian about this but this appears to be low priority for them.
I am contacting you because I think more affected customers being aware of the issue and asking Atlassian to fix it = higher chance that they will actually do something.
I started by manually sending ten or so emails out every week. I mostly got sympathetic and cooperative responses. There were some funny ones too. For example, one guy insisted that there is no problem because he could not reproduce the issue using “internal methods.” Me showing him the results of several different cookie scanning services (cookie-script.com, cookiebot.com) did not sway him.
I kept contacting other companies, and they sometimes forwarded me the responses they were getting from Atlassian. From these responses, it didn’t look like we were making much progress. In July, two months in, I decided to amp things up. I grabbed the Majestic Million dataset with the top million websites. I wrote a script that goes through the list, and, for each website, checks if it has an Atlassian-operated “status” subdomain. The script produced an HTML page with filtered results and “mailto:” links, to help me send out the emails. Side note: did you know the “mailto:” links can specify the message body?
The wave of new support tickets from various companies worked. Atlassian started communicating back a plan to implement a cookie consent banner in Q1 2021. Later in August, they started saying “late September 2020”. I held off from sending more emails and waited to see what would happen in September.
On September 22, I received an update from Atlassian. Instead of implementing a cookie consent banner, they decided to drop the Page Analytics feature, which was responsible for the tracking cookie. From my point of view, this is the best possible outcome – no tracking cookie and no consent banner. Statuspage.io still has an option of adding a Google Analytics tag. So, there still is a way to track the unique visits for those who need it.
Thank you, Atlassian / Statuspage.io, for implementing this change. I appreciate it! To my contact at Atlassian support, thank you for your patience.
To everyone who also contacted Atlassian about the tracking cookies, thank you! It took a team effort, but it worked out in the end!